We collect certain information or data about you when you use our website.
- questions, queries or feedback you leave, including your email address if you send an email to us
- your IP address, and details of which version of web browser you used
- information on how you use the site, using cookies and page tagging techniques to help us improve the website
- details to allow you to access and use our services and support, eg an email address (you will always be told when this information is being collected, and it will only be used for the purpose you provide it for)
This helps us to:
- improve the site by monitoring how you use it
- respond to any feedback you send us
- if you have asked us to provide you with information about our services
We can’t personally identify you using your data.
Where your data is stored
We store your data on our secure servers in the UK.
It may also be stored outside of Europe, where it could be viewed by our staff or suppliers.
By submitting your personal data, you agree to this.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can not guarantee the security of your data.
Any data you transmit is at your own risk.
We have procedures and security features in place to try and keep your data secure once we receive it.
We will not share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites.
Payment transactions are processed on external services such as PayPal, and we do not store any transaction information on our servers.
Disclosing your information
You can find out what information we hold about you, and ask us not to use any of the information we collect.
Links to other websites
Our website may contain links to and from other websites.
Following a link to another website
Following a link to our website from another website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
This website uses the following cookies:
Concrete 5 CMS
This is the content management system that this website runs on, and cookies are used so that the website can present appropriate information and features as you navigate throughout the site.
Features for sharing via Twitter, and viewing tweets by other people.
This is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit Google Analytics Optout.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org